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Main points concerning payment

After receiving your booking (by telephone or by email) we will send you a booking confirmation and invoice.
In this booking confirmation we ask you to pay the application fee of 25% of the price of your booking.
This application fee should be paid within 10 days.
The remaining amount has to be paid at the latest 30 days before arrival date.
For bookings made less than 30 days before arrival date, the total price of your booking has to be paid within 10 days.

Booking terms and conditions

Norak Active AB, www.sifferbostugby.se, org.nr. 556776-2702.
Gimmenvägen 1
785 63 Sifferbo Sweden
Tel +46 243 230389

Booking and booking confirmation
• you receive written confirmation of your booking,
• you are informed of any important changes concerning your booking,
• you may use the cottage from 3 pm on the agreed day of arrival until 11 am on the day of departure, unless otherwise confirmed.

Binding of the booking
You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or the whole price of your booking).

If you booked more than 30 days in advance the application fee is 25% of the price of your booking.
The application fee should be paid within 10 days of the date on which we sent the confirmation to you.
The remaining amount should be paid no later than 30 days before the agreed date of arrival.
If you booked less than 30 days in advance, the whole price of your booking should be paid at the latest within 10 days.
The total price should always be paid before the day of arrival.

Paying not in time
If you don't pay the application fee on time, we have the right to cancel your booking, but first we will send you a reminder. If you fail to pay the price of your booking this is counted as a cancellation on your part and in that case the rules for cancellation apply.

You can cancel only in writing through us. Cancellation is not valid if it takes place through another party.
We are obliged to confirm your cancellation in writing.

Cancellation fees
If you cancel more than 4 weeks before agreed arrival: you don’t need to pay more than the application fee of 25% of the price of your booking.
If you cancel max. 4 weeks or before agreed arrival: you will have to pay 50% of the price of your booking.
If you have already paid more than you are obliged to, the difference will be reimbursed by us.
If you cancel within 2 weeks before agreed arrival: you will have to pay 100% of the price of your booking.

Cancellation protection
You can protect yourself against the cost of cancellation by purchasing cancellation protection. The cost of cancellation protection is not reimbursed on cancellation.

If we do not provide the cottage in the promised condition or at the right time and cannot offer you another cottage that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage.
Instead of cancelling the lease, you may demand reduction of the rent. If you have any complaints they should be communicated to us as soon as possible, preferably within 2 days from the day of arrival. Any defects which occur during your stay should be reported immediately, so that we have the opportunity to rectify them.
It is not possible to claim reparation during your rental period of defects, which occur at extra inventory, as TV, dish-washer and washing-machine.
You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession.

You must take good care of the cottage and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own negligence or that of someone in your party.
You must not use the cottage for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage or in its grounds than you stated on booking.
You must clean properly before you depart. If you fail to do so we will do the cleaning at your expense.
The costs for lost key(s) are 500 SEK.

Force majeure
You and we have the right to depart from the lease if the cottage cannot be supplied owing to military operations, natural disasters, labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage. In the case the cottage can be delivered, despite the aforementioned incidents, but due to restrictions from governments, this is for you practically not possible to make use of it, the payments already made will be converted into vouchers that you can redeem at a later time.

Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we don't agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers.
The address is: Box 174, S-101 23 Stockholm, Sweden. (www.arn.se).